NBS: Payment Institutions, Electronic Money and Consumer Protection

Licenses for payment institutions and electronic money institutions, foreign exchange operations and complaints from financial services users.

Documents

• Request for Approval of Payment Institution's Business Model Change Due to Introduction of a New Payment Service
• Checklist of Conditions for Obtaining an Operating License for an Electronic Money Institution
• Notification to the National Bank of Serbia of a Change in a Management Board Member of a Payment Institution
• Payment Institution's Statement in Response to a User's Complaint in Proceedings Before the National Bank of Serbia
• Request for Approval of External Payment Services Provider (Outsourcing) for a Payment Institution
• Request for Removal from the Register of Payment Service Providers Due to Cessation of Business
• User Complaint Against Electronic Money Issuance Service Due to Unjustified Transfer Delay
• Request for Registration of a Payment Institution Agent in the Register of the National Bank of Serbia
• Electronic Money Institution Report on the Protection of Users' Funds
• Request for Approval of Change of Controlling Shareholder of a Payment Institution
• Request for Extension of Deadline for Compliance with New Requirements for Electronic Money Institutions
• Application for Issuance of a License to an Electronic Money Institution
• Checklist for Handling User Complaints
• Complaint of a Financial Service User to the National Bank of Serbia
• Register of Financial Services Users' Complaints
• Financial Service User's Complaint to a Bank
• Financial Institution's Statement in Response to a User Complaint
• Application for Performing Foreign Exchange Operations
• Application for Registration of an Electronic Money Distributor
• Application for Registration of an Exchange Office Location
• Application for Issuing a License to a Payment Institution
• Application for Registration of a Payment Institution Agent